Order Cancellation You can request to cancel your order free of charge within 24 hours of purchase and receive a full refund to the original payment method. After this window, your order is already in our fulfillment system and cannot be canceled. Refunds For health and hygiene reasons, we are unable to accept returns, but we do offer refund options. You have 14 days from the date of delivery to request a refund. After this period, we can no longer issue a store credit or replacement. If your item is defective or flawed, please provide a photo so we can address the issue promptly and improve our products. Store Credit If you request a refund within 14 days of receiving your order, we will issue you a Store Credit equal to the original purchase price. This credit will be provided as a gift card via email, with no expiration date. Please note that due to our growing brand and health policies, we cannot offer cash refunds except for cancellations within 24 hours of ordering. To initiate a refund, please email us at info@drgreensbaby.com. Need Help? If you have any questions or received a faulty item, please contact us at info@drgreensbaby.com. We're here to assist you every step of the way!